OUR CLINIC

When visiting Healthspace, all consultations are conducted by a registered medical professional, which may include a Doctor, Nurse Practitioner, Physician Associate, or another qualified clinician. New patients are required to pay in full for their first appointment and must book a double appointment for their initial visit, with double appointment fees applying. Our fees are based on a standard single appointment, and extended consultations may incur additional charges. Additionally, any medical consumables or unfunded services will be billed separately.

Visiting our clinic

CODE OF CONDUCT

At all Healthspace, we are committed to engaging in appropriate business conduct with our patients, visitors and staff. We pride ourselves on making our environment safe and secure. We strive to treat each other with honesty, dignity and respect.

We have adopted zero tolerance policy for any form of unprofessional conduct. We will not tolerate harassment, threatening behavior, abusive phone calls or inappropriate physical contact or any other conduct that is found to be intimidating or otherwise creates an offensive or hostile environment.

  • We welcome any feedback at our clinics.

    This can be provided:
    – Verbally, on the phone or in person
    – Written320 St. Aubyn Street, New Plymouth
    – Online, via email or our online form located here

    Our Complaints Process

    Step 1: The Complaints Officer (Practice Manager) will follow through on a Complaint / Incident Report which has been filled in by the staff or patient making the complaint. The Complaints Officer will then proceed and verbally communicate with the patient and/or staff member involved.

    Step 2: In investigating the incident/complaint the aim is to achieve a mutually satisfactory conclusion and to ensure the situation does not arise again.

    If a patient feels our clinic is not dealing adequately with the Incident/Complaint they have the right to approach the Health & Disability Advocacy New Plymouth on 06 7592111 or visit their website https://advocacy.org.nz/

    All     incidents and complaints are kept on file.

  • Our health coach specialises in fertility, pregnancy, perimenopause/menopause, metabolic health and weight loss. Start your journey towards better health and wellbeing by finding out your WHY and working out the HOW you are going to achieve your goals with our health coach.


    COST:

    30 minutes $80

    45 minutes $125

  • Naturopathy focuses on prevention, addressing the root causes of illness, and supporting the body’s self-regulation mechanisms, rather than just alleviating symptoms.

    Using natural therapies, nutrition, herbal remedies and targeted supplements, naturopathy can be exactly what’s needed to meet your health goals.


    COST:

    60-75 minute initial appointment $175

    30 minute follow-up $80