OUR CLINIC

Appointments at Healthspace can be in person or virtual using video or phone. While a standard appointment is 15 minutes, this is very limiting so we encourage patients to book a longer appointment of 30-60 minutes, especially if dealing with complicated health issues.

Please note, we charge on time taken, so if 15 minutes is booked, but the duration of the appointment is 30 minutes, the fee invoiced will reflect this.

Visiting our clinic

CODE OF CONDUCT

At all Healthspace, we are committed to engaging in appropriate business conduct with our patients, visitors and staff. We pride ourselves on making our environment safe and secure. We strive to treat each other with honesty, dignity and respect.

We have adopted a zero tolerance policy for any form of unprofessional conduct.

  • New patients need to complete an initial appointment with a nurse. This can be booked when enrolling in the practice. There is a nurse charge for this.

    The first appointment with the GP needs to be 30 minutes or longer.

    New patients are required to closely read the information on our charges at Healthspace. We have fees for all additional work completed outside of the appointment time.

  • Patients are responsible for attending all scheduled consultations or notifying the clinic as soon as possible if an appointment needs to be rescheduled or cancelled.

    Your GP may use an AI tool called Heidi to assist note taking during consultations. Read more [HEIDI]

    Repeated missed appointments without proper notice will result in a “Did Not Attend” (DNA) fee. This will applied from the second DNA.

    Appointments cannot be made online via MyIndici at this time. If you know your appointment will take longer than the usual 15 minutes, please book a 30 or 60 minute appointment.

  • See our FEES

    All clinic fees must be paid at the time of consultation unless prior arrangements have been made.

    Patients are financially responsible for any collection fees arising from late payments of monthly accounts, including charges for prescriptions, virtual phone consultations, referral letters and other services completed out of an appointment.

    – Payment fees and charges are subject to change, and patients will be notified of any updates.

  • Patients must promptly inform the clinic of any changes to their address or contact details, including email and phone number.

  • Our Expectations

    • treat reception and nursing staff, doctors and other patients with dignity and respect

    • Use polite and non-threatening language at all times

    • follow staff instructions, particularly in relation to safety and clinical care

    • be mindful of others privacy and comfort while in the clinic

    Zero Tolerance of Unsafe Behaviour

    • verbal abuse, including shouting, swearing or aggressive behaviour

    • threatening or intimidating behaviour, including racial, cultural or gender-based insults

    • physical violence or gestures that cause fear or harm

    • disruptive or unsafe conduct that interferes with the functioning of the practice or the wellbeing of others

  • We value your feedback as an opportunity for us to look at how we can improve our services to you. If you wish to make a comment or compliment we have a box on the front reception desk.

    Should you have concerns, you can ask to speak to our Practice Manager or you may put your concerns in writing and email it attention: practice manager at rach@healthspace.nz. It is best if you do this as soon as you can after the event.

    Our aim is to achieve a mutually satisfactory conclusion for all parties concerned.

  • We are committed to ensuring the privacy of our patient’s sensitive health information. We expect all staff to meet their obligations to collect, hold, use, and disclose health information in accordance with the:

    We have systems in place to maintain patient privacy and confidentiality:

    • A robust IT security policy keeps information secure.

    • Health information is stored within a secure and purpose-built practice management system.

    • Records being transferred reach the correct person.

    • Patient information is disclosed with consent and in accordance with legislation.

    • Health information is collected, used and stored in accordance with legislation

    • Significant privacy breaches are reported to the Privacy Commissioner | Te Mana Mātāpono Matatapu and the affected parties.

    • All new staff receive training about confidentiality the Privacy Act 2020 and their corresponding obligations at the practice during their induction.

    For access to the full privacy policy, please contact the office manager on admin@healthspace.nz

  • At Healthspace, we may use an AI tool called Heidi AI, which is an advanced tool designed to streamline notetaking during consultations.

    Heidi works quietly in the background, automatically documenting important aspects of you visit such as symptoms, medical history and doctors recommendations.

    The benefits of using Heidi include:

    • more focus on YOU

    • accurate and timely documentation ensuring enhanced precision and detail

    • improved efficiency

    • consistency in care

    Privacy and consent

    • your privacy is top priority. If you would prefer traditional notetaking, simply let your doctor know

    • Further information: www.heidihealth.com